This information notice explains what personal data we collect and process from you when using the website and for what purpose we use that data.

The Data Controller is:
Electrabel NV/SA
Simon Bolivarlaan 36, 1000 Brussels
BE 0403.170.701


What information do we collect?

When browsing the website, the following types of data will be collected:

1) When using the website, the following things will be tracked using Google Analytics: 
- HTTP requests: loading a new webpage on the website or clicking on a link that goes to another website
- Browser / system information
- First party cookies: these cookies ensure the proper functioning of the website. These are needed, for example, to remember your choice of language. 

2) As part of ENGIE's media monitoring activities, ENGIE may process personal data of individuals who are publicly active on social media.

In case you want to contact us through the contact form your name and email address will be asked. Information about your company is only necessary for business related questions. 

How do we use personal information? 

The first type of data will be used to analyse the behaviour of our website visitors, in order to improve the user-friendliness of our website. This data will only be used for statistical analyses and will not be connected to an individual user profile.

The data collected through the contact form will only be used to the extent of contacting you with an answer to your submitted question.


On which basis do we process your personal data? 

Information about the website navigation of visitors and of social media monitoring is processed on the basis of legitimate interest. It is our priority to make the website as user-friendly as possible for the website visitors.

Personal data submitted through the contact form will only be processed with your consent.


How long do we keep your personal data? 

User data that has been tracked using Google Analytics will be deleted after 14 months. The Google service “Anonymisation” of IP-addresses is active, which means that the last numbers of the IP address will not be stored by Google.

Data submitted through the contact form will be stored for 14 days due to technical reasons. When 14 days have passed, the data will be automatically deleted.

When do we share personal data? 

No data collected through our website will be shared with other parties. Processed data will only be used for the internal purposes as described above. For social media monitoring, we rely on our partner Meltwater (

Your rights in relation to personal data 

As a Data Subject, you can exercise several rights regarding your processed personal information 
•    The right of access to your personal data; 
•    The right to rectification of your personal data; 
•    The right to erasure of your personal data (‘right to be forgotten’); 
•    The right to restriction of processing; 
•    The right to object. 

You can submit your request through our Data Protection Portal at

You also have to right to file a complaint with the Data Protection Authority (GBA – APD): (NL) or (FR).


Where do we store and process personal data? 

User data that has been tracked using Google Analytics is hosted on Google Data centers. 

Personal data that has been shared through the contact form is stored in the backoffice of the website The website itself is hosted by Electrabel NV.    

How do we secure personal data? 

Only certain members of staff have access to the backoffice of the website and to Google Analytics reportings.  


Privacy related questions 

If you have a privacy related question, you may contact the data protection team: 

•    By email at; or 
•    By post at ENGIE Belgium Data Protection team, Bd. Simon Bolivar 36, B-1000 Bruxelles.

For issues related to processing of your personal data or the exercise of your rights, you may contact the Data Protection Officer (« DPO » ) at


Fraudulent messages?

Many fraudulent messages are sent in the name of ENGIE. Some people try to obtain personal information by making false promises or providing false information. It is becoming increasingly difficult to distinguish them from genuine e-mails. More info.